Hello, I recently bought a HP ENVY x360 - 13-ag0003ng notebook. At the beginning, I could use the HP IR Camera for the Windows Hello facial recognition biometric authentication. But after updating windows to version 1803, there is no IR Camera listed in the windows device manager and Windows Hello says "it is not available on this device".
Learn how to resolve an issue with Windows Hello Face Recognition in Windows 10. IBM WebSphere Portal Reinstalling the IR camera driver might resolve the issue. Uninstall the driver in Device Manager, and then reinstall the driver from HP Customer Support. download and install the driver for the IR camera. If you have configured Window Hello face or PIN, you’ll need to remove those configurations as well to completely disable the Windows Hello feature. This guide focuses on Windows Hello fingerprint, but you can also use these instructions as a reference to set up Windows Hello face or PIN. How to get Windows Hello compatible hardware Hello, I recently bought a HP ENVY x360 - 13-ag0003ng notebook. At the beginning, I could use the HP IR Camera for the Windows Hello facial recognition biometric authentication. But after updating windows to version 1803, there is no IR Camera listed in the windows device manager and Windows Hello says "it is not available on this device". HLK tests for KSCATEGORY_SENSOR_CAMERA to assist driver testing. Hardware Logo Kit (HLK) testing is required for both IR and RGB camera modules. This testing verifies the basic functionality of RGB and IR cameras used for Windows Hello face authentication. The RGB camera requirements are already specified in the HLK test suite. Describes an update for the Surface Book Surface Camera Windows Hello Driver. IR or 3D Camera equipped Windows 10 based systems produced after June of 2017, will by default support Windows Hello Facial recognition. XPS 13 9360 & 9365 and other systems equipped with optional fingerprint readers can use Windows Hello for fingerprint sign in ONLY.
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Describes an update for the Surface Book Surface Camera Windows Hello Driver.
Hello, I recently bought a HP ENVY x360 - 13-ag0003ng notebook. At the beginning, I could use the HP IR Camera for the Windows Hello facial recognition biometric authentication. But after updating windows to version 1803, there is no IR Camera listed in the windows device manager and Windows Hello says "it is not available on this device". HLK tests for KSCATEGORY_SENSOR_CAMERA to assist driver testing. Hardware Logo Kit (HLK) testing is required for both IR and RGB camera modules. This testing verifies the basic functionality of RGB and IR cameras used for Windows Hello face authentication. The RGB camera requirements are already specified in the HLK test suite. Describes an update for the Surface Book Surface Camera Windows Hello Driver. IR or 3D Camera equipped Windows 10 based systems produced after June of 2017, will by default support Windows Hello Facial recognition. XPS 13 9360 & 9365 and other systems equipped with optional fingerprint readers can use Windows Hello for fingerprint sign in ONLY. Easily find and download software and drivers for your HP products including pcs, laptops, desktops, printers, tablets, apps and services from HP Customer Support. Fix Windows 10 Update Issues > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here > Resolve Windows 10
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